What we check, what we do not, and why
You are inviting someone into your home, or walking into someone else's. Here is exactly what the platform does to make that safer, without claiming more than it does.
A review means a job was done
Most review systems can be gamed. Ours is narrow on purpose.
Only after a real job
A customer can review a cleaner only on a job they posted here, hired them for, and marked complete. Nobody else can.
Never edited
The cleaner cannot change or remove a review. Neither can we; we can hide one that breaks the rules, and the cleaner is told when we do.
Quotes from elsewhere are labelled
A cleaner can add things past customers said on other sites. They are shown as “from elsewhere”, never verified, and never counted in the rating.
Honest about the limits
We are a small platform and we would rather tell you what we do not do than let you assume it.
Insurance
We do not verify insurance at the moment. Many cleaners have public liability cover; ask before you book, and a good cleaner will tell you straight away and show you the policy if you want to see it.
What we do not check
We do not run criminal record checks, identity checks or reference checks on cleaners at this stage. A cleaner’s page is what they told us, plus reviews from customers who booked them here. Ask about anything that matters to you before you hire.
No cold contact
A cleaner can only talk to you if you messaged them, invited them, or they applied to a job you posted. This is enforced in the database, not just hidden in the interface.
What stays private
A cleaner never sees your full postcode or your name until you are in a conversation. A customer never sees where a cleaner lives, only the areas they cover. Messages are between the two of you.
Talk first, then tell us
Most problems are a missed message or a misunderstanding about what was agreed, and they are sorted in the conversation. If not, email support@maidmatcher.co.uk with the job and what happened, and a person will look at it.
We can hide content that breaks the rules, restrict an account, or remove someone from the platform. We cannot refund a clean or settle a dispute over the work, because the agreement and the payment were between you and the cleaner. For anything that feels unsafe, contact the police first and us second.
Know who you are getting before they turn up
Post a job, read the applications, and choose someone whose reviews you can trust.
- Verified reviews only
- No cold messages
- Your address stays private