The answers, without the small print
What it costs, how cleaners are checked, how reviews work and what happens to your details. If something you need is missing, ask us and we will add it.
Posting a job
What does it cost me?
Nothing. Posting a job, reading the applications, messaging cleaners and hiring one are all free, and there is no fee at the end either. You pay the cleaner their rate, and that is the only money involved.
Do I need an account to post a job?
No. Post the job first and we only ask you to create an account when you want to read the replies. It takes an email address and a password, nothing else.
How soon will cleaners get in touch?
Your job goes straight to cleaners who cover your postcode, so it depends on how many of them work near you. In a well covered area the first applications usually arrive the same day. You are never obliged to reply to any of them.
Do I have to hire anyone?
No. Applications arrive as messages and you can ignore the ones you do not fancy. Nothing is booked until you say so, and nothing is charged at all.
How do I pay the cleaner?
Directly, in whatever way the two of you agree. We never handle the payment, never hold a deposit and never take a percentage, which is why the rate you agree is the rate they keep.
Can I have the same cleaner every week?
Yes, and that is rather the point. You are hiring a self-employed person rather than booking a slot with a company, so the person who comes is the person you chose. Regular, fortnightly and one-off all work the same way.
What if it does not work out?
There is no contract and no notice period, because there is nothing to cancel with us. If it is not right, book someone else. Once a job is finished you can leave a review, and the cleaner cannot edit or remove it.
What details do cleaners see?
The job you wrote and its postcode, so they can work out whether it is worth their travel. Your exact address is yours to share in the conversation, with the person you have chosen.
Working here
What does it cost cleaners?
Joining, building a profile and applying to jobs are free. When a customer messages you, replying is free and always will be: putting a toll booth between a customer and a cleaner would break the thing we are trying to build.
Do you take commission?
No. We never touch the payment and never take a share of your rate. What you charge is what you keep.
Is there a limit on the free plan?
The free plan covers three job applications a month and three pieces of work in your portfolio. Answering customers who come to you is not limited and is not counted.
Will there be a paid plan?
Pro is for the business around the work: unlimited job applications, your own colours on your website, unlimited photos of your work, and a one-tap review request. Getting work stays free, and you never pay to answer a customer.
Can I contact customers directly?
Only where they have opened the door: they messaged you, they invited you to apply, you applied to their job or asked a question about it, or you already work for them. Cold messaging is not a feature we forgot to build, it is one the database refuses.
Checks, reviews and your details
Are cleaners checked?
We do not currently run criminal record, identity or insurance checks, and we would rather say so than let a badge imply one. What we give you instead is what they have actually done: photographs of their work, the services and areas they cover, their rate, and reviews from jobs that really happened.
How do reviews work?
A review can only be left by a customer on a job that both sides confirmed was finished, one review per job. The cleaner cannot write, edit, hide or delete one. Ratings are worked out from those reviews alone.
What does "from elsewhere" mean on a review?
Some cleaners add reviews they collected before joining, or on another site. Those are labelled as from elsewhere, we have not checked them, and they never count towards the rating. Only reviews verified by MaidMatcher do that, and only a customer who booked the job here can leave one.
What happens to my details?
They are used to run the job you posted and nothing else. We do not sell them, and cleaners who did not apply to your job never see them. Messages and addresses are never sent to advertising or analytics tools.
Something on the site looks wrong. What do I do?
Tell us. A profile that reads like a fake, a review that should not be there, a cleaner who has behaved badly: email support@maidmatcher.co.uk and include a link, and we will look at it properly.
Still not answered?
Ask a real person. We would rather answer the question than have you guess, and the good questions end up on this page.
Ready when you are
One job post, several local cleaners, no obligation to any of them.
- Free to post
- No credit card
- No commission